Pre-sales questions
Q. Will you place ads on my site?
A. We will NOT place ads on your site.

Q. Will you allow me to advertise for money on my web site?
A. Yes, we allow sites to have commercial advertisements.

Q. Do you allow adult sites?
A. No, we do not allow adult sites.

Q. Can I pay monthly?
A. Yes, you may pay monthly.

Q. How long does it take to setup my account?
A. Your account should be setup within 24 hours after payment.

Q. Do you offer telnet or shell access?
A. No. Due to security reason's we do not offer telnet or shell access.

Q. Can I password protect directories?
A. Yes. You can password protect directory's within cPanel.

DNS
Q. How long does it take to get my domain working?
A. It usually takes about 24 hours for a domain to fully propagate.

Control panel
Q. Do you have a demo of cPanel?
A. no

Q. Do you have a manual for your control panel?
A. Go to http://www.cpanel.net/docs/cp/index.html

Q. Where do I go to login to my control panel?
A. You go to http://www.yourdomain.com/cpanel

FTP
Q. It's not letting me upload my files what's wrong?
A. Make sure you are uploading to the right web directory which is the public_html folder.

Q. Why doesn't my ftp password change when I change my Cpanel password?
A. Please allow 24 hours for your FTP password to sync with your cPanel password.

E-mail
Q. How do I create email accounts?
A. To create an email account login to your control panel and click add/remove email accounts.

Q. What do I put for both incoming and outgoing mail server?
A. For both incoming and outgoing mail server put mail.yourdomain.com

Q. Where do I go to check my emails using my browser?
A. yourdomain.com/webmail/

CGI/ PHP/MySql
Q. None of my cgi scripts are working on the server. How do I get them to work?
A. Make sure that they are chmoded to 755

Q. How do I create databases and manage them?
A. Login to your cpanel and click MySQL Databases. After your database is created you can manage it from phpmyadmin. This can be found at the very bottom of the MySQL page.

Software Versions
Q. What version of cpanel are you using?
A. Our servers automatically stay up to date with the most recent stable cPanel version.

Subdomains
Q. What is a subdomain?
A. www.domain.com is a domain name. A subdomain is anything that replaces the www in a domain. support.yoursite.com is a subdomain. www.support.yoursite.com is not a subdomain.

Q. How do I make sub-domains?
A. To make a sub-domain login to your control panel and click "domain management". Inside of domain management you will see a place to manage and add sub-domains.